Last updated: 1 February 2026
We understand that plans can change. Our cancellation policy is designed to be fair to both our guests and our travel partners (hotels, ferries, activities) who often require non-refundable pre-payments on our end.
Refunds are calculated on the total package cost paid and depend on how many days before your travel date you cancel:
| Days before travel | Refund |
|---|---|
| 30 days or more | 90% refund (10% admin fee) |
| 15–29 days | 50% refund |
| 7–14 days | 25% refund |
| Less than 7 days | No refund |
| No-show | No refund |
Email us at info@andamanavalon.com or WhatsApp +91 99332 37121 with your booking ID. The date we receive your written cancellation request is the cancellation date.
Approved refunds are processed within 7–10 working days back to the original payment method (Razorpay or Stripe). Bank/gateway fees may reduce the credited amount slightly.
In case of natural disasters, government-imposed travel restrictions, ferry/flight cancellations, or medical emergencies (with valid documentation), we will do our best to reschedule your trip at no extra cost. Full refunds under such circumstances are at our discretion after deducting non-recoverable third-party costs.
Some components are strictly non-refundable regardless of cancellation window:
These will be deducted from your refund before applying the percentage above.