Refund Policy

This policy explains when and how refunds are processed. For cancellation windows and refund percentages, please see our Cancellation Policy.

Refund Timeline

Approved refunds are processed within 7–10 working days from the date of approval. Refunds are always credited back to the original payment method (never as cash or to a different account).

Refund Methods

• Razorpay payments (Cards, UPI, Net Banking, Wallets): refunded to the same source. UPI/wallet refunds usually reflect within 24–48 hours. Card/net-banking refunds take 5–7 working days.
• Stripe payments (International cards): refunded to the same card. Typically visible within 5–10 working days depending on your card issuer.

Deductions

The following are deducted from any refund before crediting:

• Payment gateway fees (typically 2–3%)
• Non-refundable third-party costs (airline tickets, non-refundable hotel bookings, port fees)
• Bank foreign-exchange spread for international refunds

Failed Payments / Double Charges

If your card was charged but no booking confirmation was generated, or if you were charged twice for the same booking, we will refund the extra amount within 5 working days of you reporting it.

Chargebacks

Please raise a refund request with us before initiating a chargeback with your bank. Unnecessary chargebacks may result in your account being flagged and future bookings declined.

Contact

For refund-related queries: info@andamanavalon.com · WhatsApp: +91 99332 37121